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FAQs/Contact

For your convenience, we compiled all our frequently asked questions here. If you still have questions, no worries! Fill out the form at the bottom of the page and one of our representatives will contact you within 24 hours. 

 

How do I care for and launder my Threads?

To maintain shape and color of your garment, we recommend machine wash - cold and tumble dry - low or hang dry.

 

How do I determine which size to purchase for my child?

Please measure your child and compare that to our Sizing Chart.

Our clothes fit true to size with a cloth diaper on.

 

What fabrics do you use?

Most of our items are made of cotton, with just the right amount of stretch for the perfect fit over the cloth diaper. 

When shopping, be sure to read the product description provided for more details.

 

Do you ship internationally?

Yes! We love sending Threads to Fluff Bum Babes around the world.

Shipping charges vary depending on where you live and the weight of your order.

We do try to keep taxes and duties as low as possible; however, you will be responsible for your country’s sales tax.

 

What is your return & exchange policy?

Please see our Return Policy here for returns and exchanges.

 

Where is my order?

Thank you for your purchase! 

Please allow 3-5 business days for your order to ship. Once your order has shipped, you will receive a shipping confirmation email with your tracking information. That confirmation email and all correspondence from us will go through the email that you used when you ordered, so please check that email’s inbox and spam folder.


My order has shipped but hasn’t arrived?

Unfortunately, we have no control once the items leave our hands.

If you have not received your package, please contact your local post office.

Provide them with your tracking information and they should be able to help you further.


Can I alter my order before it has shipped?

We cannot change your order after it has been placed (i.e. we cannot change size or color). 

 

Can I add to my existing order or combine multiple orders?

We cannot add to an existing order or combine orders. 

 

Do you offer wholesale purchasing?

Yes, please apply here if you want to apply to be a FluffBum Threads retailer.

Still have Questions? No worries! Fill out the form and one of our representatives will get back to you within 24 hours.